Frequently asked questions

Most orders arrive in 3–5 business days. If yours is taking longer than expected, get in touch and we’ll help you figure it out.

If you need to change your order, contact us as soon as you can. If it hasn’t been processed yet, we’ll do our best to make the change before it heads out.

If your gear isn’t right, head to our Returns and Refunds Policy and follow the steps there. You’ll usually need items to be unworn, unwashed, and with tags still attached. If you’re unsure, contact us and we’ll help you sort it out.

Yep — we ship internationally, so you can get Northwood gear wherever you’re based. If you’re ordering from overseas, check the shipping details at checkout before you pay.

Safer than a snag at a vegan barbie! Your privacy’s top-notch with us — no dodgy business here. Check out our Privacy Policy for the full scoop.

We can’t spill all the beans, but sign up for our newsletter, and you’ll be in the know quicker than a wallaby on the hop!

Too right — you can buy Northwood Australia gift cards and let them choose their own gear. It’s the easy win when you want a present with no guessing. 🎁

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